CHRISTMAS BONUS -USE XMAS2018 AT CHECKOUT TO RECEIVE 10% UNTIL NOVEMBER 30 2018

RETURN POLICY

At Eco Nirvana, we take great pride in the quality of our products. However, your satisfaction is our number one priority.
Returns can be accepted for up to 30 days from date of purchase, for any reason other than manufacturing defects. 

HOW TO RETURN

The returned item(s) should be packed in a securely packaged box or envelope. 
Please also include original packing slip and address the shipment to:

Eco Nirvana

P.O.Box 2038

Brighton Q 4017

Please note: Shipping charges are not included in the return process. We also recommend that you insure and track the package. 
Eco Nirvana is not responsible for packages returned without tracking information.
 

REFUND PROCESS

Most returns will process within three weeks, depending on your method of return. Once processed, a refund will be credited back to your original method of payment, and will post approximately two days after the date of processing.

 

DAMAGED/INCORRECT ITEMS

If you have received a damaged or incorrect item with your order, take a picture of the item and send to econirvana@yahoo.com.au within 48 hours of receiving the item. In the same email, please include your order number, the quantity and item name of each item, and if you would like a replacement or refund. Once approved, our team will provide you with a return label at no charge to you.

EXCHANGES

If you would like to exchange items in your order, please call us at  0490 080 271
 or email us at econirvana@yahoo.com.au . This way we can confirm with you that the replacement item is available, and guide you through the process of exchanging an order with us.

CANCELLATIONS

We regret that we are not able to cancel orders for in-stock merchandise once they have been processed. You can always return your order to us for a full refund of the merchandise value.

If your order consists of out of stock items, you can reach out to us via phone or email to inquire about cancelling or changing the order.